Frequntly asked Questions

Here, we've compiled answers to some of the common questions our customers ask. If you can't find the information you're looking for, feel free to contact us directly, and our customer support team will be happy to assist you.

1. How can I place an order?
To place an order, simply browse our website, select the items you want to purchase, and add them to your cart. Follow the checkout process, where you'll provide your shipping address and payment information. Once your order is confirmed, you'll receive an email with the details of your purchase.

2. What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

3. Can I modify or cancel my order after it's been placed?
Once an order is confirmed, it is processed immediately to ensure quick shipping. Unfortunately, we cannot modify or cancel orders after they have been placed. Please double-check your order before confirming the purchase.

4. How can I track my order?
After your order is shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status and location of your order in real-time.

5. What is your return policy?
Please refer to our Return Policy page for detailed information about our return process, eligibility criteria, and how to request a refund or exchange.

6. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination. During the checkout process, you can select your country to view the available shipping options and costs.

7. Is my personal information safe when I make a purchase?
Yes, your privacy and security are our top priorities. We use industry-standard encryption protocols to ensure that all your personal and financial information is securely transmitted and stored. For more details, please refer to our Privacy Policy

8. How do I use a discount code or gift voucher?
During the checkout process, you'll find a field labeled "Discount Code" or "Gift Voucher." Enter your code in this field and click "Apply" before proceeding to payment. The discount will be applied to your total order amount.

9. I have a question that's not answered here. How can I contact customer support?
You can reach our customer support team by emailing us at princessjoytocao28@gmail.com. Our dedicated support representatives are available to assist you with any inquiries or concerns you may have.

Thank you for shopping with 6C SportyMarine. We appreciate your business and are here to provide you with an exceptional shopping experience!